1. Our Commitment to Customer Satisfaction
At TV Installation Experts, we stand behind our work with a 100% satisfaction guarantee. We are committed to providing professional, high-quality TV installation and mounting services that meet your expectations.
2. Service Satisfaction Guarantee
Workmanship Guarantee
- If you are not satisfied with our installation within 7 days, we will return to fix any issues at no charge
- All installations come with a 1-year warranty on mounting hardware and workmanship
- We guarantee secure mounting that meets all safety standards
Quality Assurance
- Professional installation by licensed and insured technicians
- High-quality mounting brackets and hardware
- Clean installation with proper cable management
- Complete setup and testing of all connections
3. Refund Eligibility
✓ Full Refund Situations
You are eligible for a full refund if:
- We cannot complete the installation due to our error or lack of proper equipment
- The installation causes damage to your property due to our negligence
- We fail to show up for a confirmed appointment without 24-hour notice
- The service provided significantly differs from what was agreed upon
◐ Partial Refund Situations
Partial refunds may be considered for:
- Minor installation issues that cannot be resolved to your satisfaction
- Delays in service completion due to unforeseen circumstances on our part
- Incomplete service due to property conditions not disclosed at booking
4. Non-Refundable Situations
⚠️ Refunds are not available in the following circumstances:
- Customer cancellation after work has begun
- Installation cannot be completed due to undisclosed property conditions
- Customer changes mind about TV placement after installation is complete
- Issues arising from customer modifications after our service
- Damage to TV or equipment due to customer handling
- Incompatibility issues with customer-provided equipment not disclosed beforehand
5. Refund Process
How to Request a Refund
- Contact us within 7 days of service completion
- Call 1-888-600-8884 or email refunds@tvinstallationexperts.com
- Provide your service details and reason for refund request
- Allow us the opportunity to resolve the issue before processing refund
Refund Timeline
- Refund requests are reviewed within 2 business days
- Approved refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- Credit card refunds may take 3-5 additional business days to appear
6. Cancellation Policy
Before Service Date
- Cancellations 24+ hours before appointment: Full refund of any prepayment
- Cancellations 4-24 hours before: $50 cancellation fee
- Cancellations less than 4 hours or no-shows: Full service charge
Day of Service
- If we cannot complete service due to our fault: Full refund
- If conditions prevent service (not disclosed): No refund, reschedule at no charge
- Customer cancellation after arrival: Full service charge applies
7. Warranty vs. Refund
Warranty Coverage
Before requesting a refund, consider our warranty coverage:
- 1-year warranty on all mounting hardware and installation
- Free return visits to address installation-related issues
- Replacement of defective mounting equipment at no charge
When to Choose Warranty vs. Refund:
Choose warranty service for minor adjustments or hardware issues.
Choose refund if the fundamental service was unsatisfactory.
8. Dispute Resolution
If you disagree with our refund decision:
- Request escalation to our service manager
- Provide additional documentation supporting your claim
- Allow 5 business days for management review
- Consider mediation through accredited dispute resolution services
9. Special Circumstances
Emergency Services
- Same-day and emergency services have modified refund terms
- Emergency service fees are non-refundable unless service cannot be completed
Commercial Services
- Commercial installations have separate refund terms outlined in service contracts
- Multi-location services may have pro-rated refund calculations
10. Contact Information for Refunds