1. Information We Collect
Personal Information
When you contact us for TV installation services, we may collect:
- Name and contact information (phone, email, address)
- Service location and property details
- TV model and installation preferences
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Device and operating system information
- Referral source (how you found our website)
2. How We Use Your Information
We use your information to:
- Provide and schedule TV installation services
- Communicate about your service appointments
- Process payments and send invoices
- Improve our services and website experience
- Send service reminders and follow-up communications
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information only in these situations:
- Service Providers: With trusted third-party providers who help us operate our business (payment processors, scheduling tools)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfer: In connection with a merger, sale, or transfer of business assets
4. Data Security
We implement appropriate security measures to protect your personal information:
- Secure data transmission using SSL encryption
- Limited access to personal information by authorized personnel only
- Regular security assessments and updates
- Secure storage of physical and digital records
5. Cookies and Tracking
Our website uses cookies to:
- Remember your preferences and improve user experience
- Analyze website traffic and usage patterns
- Provide relevant content and advertisements
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
6. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Port your data to another service provider
To exercise these rights, contact us at privacy@tvtechpro.com
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services and support
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Typically, customer information is retained for 7 years after the last service date.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through:
- Email notification to registered customers
- Prominent notice on our website
- Updated "Last modified" date at the top of this policy